Summary

In this engaging conversation, Michael Abney and Shawn Soole delve into the evolving landscape of hospitality leadership, exploring the challenges and opportunities that have emerged in the post-pandemic world. Shawn shares his extensive experience in the industry, emphasizing the importance of nurturing staff, fostering a positive culture, and the financial implications of employee turnover. The discussion highlights the need for a shift in mindset among operators, focusing on long-term staff retention and the value of training and development. They also touch on the human element of hospitality, the impact of the pandemic on the workforce, and the necessity of understanding the motivations of younger generations in the industry.