What happens when a longtime hotel operator moves into the world of hospitality technology?

In this episode of Check-In with Bryan, Bryan Fish sits down with Nick Knight of Duetto to talk about the evolution of hotel tech, revenue management, AI, personalization, and why the future of hospitality still depends on human connection.

From old-school PMS systems and wake-up call printers to cloud-based platforms, machine learning, generative AI, and profit optimization, Nick breaks down how technology is reshaping hotel operations — and where the industry still needs to be careful.

They also discuss the disappearing role of the traditional concierge and maître d’, the importance of training, the rise of revenue and profit operating systems, and why hoteliers need to stay curious as the industry changes faster than ever.

In this episode:

• How hotel technology has changed over the last 20 years
• Why AI should support hoteliers, not replace them
• The future of revenue management and profit optimization
• How Duetto is approaching AI and machine learning
• Why hospitality still needs human connection
• The importance of training the next generation of hotel leaders

Subscribe to Check-In with Bryan for more conversations on hospitality, hotels, travel, technology, operations, and the future of the industry.

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