When you call a business and you’re looking for help either choosing a new product or upgrading your current product, what laws are in place to prevent you, the consumer, from being taken advantage of?  Rogers Communications is taking a bit of heat after a customer was sold a product that he says he didn’t need or want and which ended up costing him more money than he expected.

Guest: Rogers customer Sheldon Nider

Guest: Lia Moody, labour and employment practice lawyer