Show Notes from this episode:Required Reading: <a href="https://hbr.org/2021/09/elevate-employees-dont-eliminate-them" rel="noopener noreferrer" target="_blank">Elevate Employees, Don’t Eliminate Them | Harvard Business Review</a><a href="https://www.latimes.com/business/story/2021-08-03/column-coronavirus-customer-service" rel="noopener noreferrer" target="_blank">Some companies think customers are OK with lousy service. | LATimes</a><a href="https://www.inc.com/jason-aten/its-time-for-companies-to-stop-blaming-pandemic-for-terrible-customer-service.html" rel="noopener noreferrer" target="_blank">It's Time for Companies to Stop Blaming the Pandemic for Terrible Customer Service | Inc</a><a href="https://www.forbes.com/sites/christopherelliott/2021/01/28/this-is-how-the-pandemic-improved-customer-service/?sh=4572aa6648dd" rel="noopener noreferrer" target="_blank">This Is How The Pandemic Improved Customer Service | Forbes</a><a href="https://blog.hubspot.com/service/importance-customer-service" rel="noopener noreferrer" target="_blank">Why Customer Service is Important | HubSpot</a>

Show Notes from this episode: Required Reading: Elevate Employees, Don’t Eliminate Them | Harvard Business Review Some companies think customers are OK with lousy service. | LATimes It's Time for Companies to Stop Blaming the Pandemic for Terrible Customer Service | Inc This Is How The Pandemic Improved Customer Service | Forbes Why Customer Service is Important | HubSpot

Show Notes from this episode:Required Reading: <a href="https://hbr.org/2021/09/elevate-employees-dont-eliminate-them" rel="noopener noreferrer">Elevate Employees, Don’t Eliminate Them | Harvard Business Review</a><a href="https://www.latimes.com/business/story/2021-08-03/column-coronavirus-customer-service" rel="noopener noreferrer">Some companies think customers are OK with lousy service. | LATimes</a><a href="https://www.inc.com/jason-aten/its-time-for-companies-to-stop-blaming-pandemic-for-terrible-customer-service.html" rel="noopener noreferrer">It's Time for Companies to Stop Blaming the Pandemic for Terrible Customer Service | Inc</a><a href="https://www.forbes.com/sites/christopherelliott/2021/01/28/this-is-how-the-pandemic-improved-customer-service/?sh=4572aa6648dd" rel="noopener noreferrer">This Is How The Pandemic Improved Customer Service | Forbes</a><a href="https://blog.hubspot.com/service/importance-customer-service" rel="noopener noreferrer">Why Customer Service is Important | HubSpot</a>

Is It Time to Cancel Customer Service?

Pop culture, current events, social issues, and everything in between—Los and Bertram tackle the topics that make this planet we live on such a Mad Mad World.

New episodes weekly. 
Follow us on Instagram (@madmadworldpod) 
Visit our subreddit (r/madmadworldpod) 
Email us to say hi, say bye, and ask why: hello@madmadworldpod.com

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Pop culture, current events, social issues, and everything in between—Los and Bertram tackle the topics that make this planet we live on such a Mad Mad World. New episodes weekly. Follow us on Instagram (@madmadworldpod) Visit our subreddit (r/madmadworldpod) Email us to say hi, say bye, and ask why: hello@madmadworldpod.com

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Is It Time to Cancel Customer Service?

Is It Time to Cancel Customer Service?