There's a good chance the answer to that question will change with each generation of your agency.

It's certainly a tricky balance to survive that transition and still hold onto the core values the foundation was built on.

The secret is finding a way to reinforce that structure while remolding your flow of business.

If you do, you'll be able to build your agency to heights you never imagined. 

Nancy Nicklow, President of Huff Insurance, talks about the journey they took to find a new, yet familiar personality.