Is customer experience being surpassed by success experience? Jessica Voss of SupportLogic, sits down to talk to us about how AI, NLP, and Machine Learning are being fused together so we can move from a reactive to a proactive support model.

Is customer experience being surpassed by success experience? Jessica Voss of SupportLogic, sits down to talk to us about how AI, NLP, and Machine Learning are being fused together so we can move from a reactive to a proactive support model.

Is customer experience being surpassed by success experience? Jessica Voss of SupportLogic, sits down to talk to us about how AI, NLP, and Machine Learning are being fused together so we can move from a reactive to a proactive support model. &nbsp; &nbsp;

Is SX the new CX?

Another Cloud Podcast is hosted by Alex McBratney, Partner at Adler Advisors. We bring you stories from the smartest minds in IT, Operations and Sales to learn how they’re using cloud-based technologies to achieve business objectives.

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Is SX the new CX?

Is SX the new CX?