<p>An interesting case study this week supplied by a listener. Kim and Fulyana look at the ways they would approach a complaint from a customer or client that relates to how they were treated by your boss in your absence. Do you ignore it or do you resolve it?</p>



<figure class="wp-block-audio"><audio controls src="http://inside-exec.com/wp-content/uploads/2016/01/Senior-Executive-Customer-Complaint.mp3"></audio></figure>



<div data-wp-interactive="core/file" class="wp-block-file"><object data-wp-bind--hidden="!state.hasPdfPreview" hidden class="wp-block-file__embed" data="https://inside-exec.com/wp-content/uploads/2016/01/Case-Study-Customer-Complaint-About-Senior-Executive.pdf" type="application/pdf" style="width:100%;height:600px" aria-label="Embed of Case Study - Customer Complaint About Senior Executive."></object><a id="wp-block-file--media-37eddb62-0a5f-4810-b945-cc7d92b1f659" href="https://inside-exec.com/wp-content/uploads/2016/01/Case-Study-Customer-Complaint-About-Senior-Executive.pdf">Case Study – Customer Complaint About Senior Executive</a><a href="https://inside-exec.com/wp-content/uploads/2016/01/Case-Study-Customer-Complaint-About-Senior-Executive.pdf" class="wp-block-file__button wp-element-button" download aria-describedby="wp-block-file--media-37eddb62-0a5f-4810-b945-cc7d92b1f659">Download</a></div>



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An interesting case study this week supplied by a listener. Kim and Fulyana look at the ways they would approach a complaint from a customer or client that relates to how they were treated by your boss in your absence. Do you ignore it or do you resolve it? Case Study – Customer Complaint About Senior ExecutiveDownload

<p>An interesting case study this week supplied by a listener. Kim and Fulyana look at the ways they would approach a complaint from a customer or client that relates to how they were treated by your boss in your absence. Do you ignore it or do you resolve it?</p>







<a href="https://inside-exec.com/wp-content/uploads/2016/01/Case-Study-Customer-Complaint-About-Senior-Executive.pdf" rel="noopener noreferrer">Case Study – Customer Complaint About Senior Executive</a><a href="https://inside-exec.com/wp-content/uploads/2016/01/Case-Study-Customer-Complaint-About-Senior-Executive.pdf" rel="noopener noreferrer">Download</a>



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Is the CEO Good for Customers?