Gordon uses two great experiences to explain the importance and effect of good and poor customer service.

Currently, good customer service is more important than it’s ever been and you can offer great service even if the customer is moving on and Gordon explains exactly what you should be doing.

You can review the level of service you are offering to everyone around you to understand more fully the value you are bringing across both your personal and business life.

 

KEY TAKEAWAYS

• Even if you are not continuing to work with a client or customer you need to finish the interaction in a positive way
• Everyone gets a difficult customer at some point but even in a negative situation, the customer is always right.
• Even if you can’t help a customer signposting the place they can get what they want means they are still having a positive experience.
• There is nothing wrong with firing a customer but it’s important to make the transition a positive experience.
• If you have not been able to provide the customer with what they want or met their expectations need you still want to work towards no review rather than a negative review.
• All points of contact contribute towards a positive customer experience.
• There is a customer experience in everything you do.
• Self-assessment is a vital tool in understanding the level of service you are offering to others.
• Ask yourself ‘Are you offering great customer service?’

 

BEST MOMENTS

‘With everyone’s lives in flux, good customer service is even more important’

‘Make sure a customer doesn’t leave you with a negative experience’

‘No review is better than a negative review’

 

VALUABLE RESOURCES

Life, Living It and Loving It podcast

 

ABOUT THE HOST  

 

Welcome to the life, living it and loving it podcast with Extreme Execution Coach Gordon Done. 

 

We don’t know about you, but we’re fed up of burning ourselves out and living in a state of survival. In this podcast, Gordon talks about his experiences and analyses them in an open and honest approach to discover hints and tips to help us “live a life we love”. 

 

Join us on the podcast to find the tools, tactics and mindset needed to unlock a life you love today."

 

Gordon is a certified Extreme Execution Coach who loves working with clients to understand themselves on a deeper level, helping them to optimise their performance and relationships with others so they can stop just surviving and start

living a life, they truly love.