Baylor University Business Review

Is the Customer Always Right?


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Research indicates that an employee’s repeated exposure to violations of moral principle can have a large impact on their personal life. Witnessing customers returning clothing they’ve worn, or abusing assistance programs, for example, leave employees depleted of energy to perform well at work, as well as causing friction with co-workers and their family at home.
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Baylor University Business ReviewBy Baylor University, Hankamer School of Business

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