<p>Freddie Laker is joined by Jim Fosina, Founder and CEO of Amora Coffee. They will be discussing customer needs and wants, approaches to customer service for product vs service businesses, and some entrepreneurial Oh Ship! lessons learned. Join the discussion as Freddie and Jim dive deep on the old adage “the customer is always right.”</p>

Freddie Laker is joined by Jim Fosina, Founder and CEO of Amora Coffee. They will be discussing customer needs and wants, approaches to customer service for product vs service businesses, and some entrepreneurial Oh Ship! lessons learned. Join the discussion as Freddie and Jim dive deep on the old adage “the customer is always right.”

“Is the Customer Always Right?” with Jim Fosina

This is Oh Ship, the show where experts and leaders look back at their biggest moments of failure just so you can avoid making them. And there is no one better to squeeze the naked truth out of our charismatic guests than your host, Chameleon Collective Founding Partner, Freddie Laker.

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“Is the Customer Always Right?” with Jim Fosina

“Is the Customer Always Right?” with Jim Fosina