Customer Connect: A Customer Experience Podcast for Small Business Owners

Is Trust the Key to Selling?


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If your customers don’t trust you, they won’t buy —
 no matter how beautiful your products are or how perfect your store looks.

In this episode of the Retail Success Series, we’re diving into one of the most important (and most overlooked) parts of your retail marketing strategy: building trust before the sale.

Customers today are more cautious, distracted, and overwhelmed than ever.
 To win their loyalty (and their dollars), you need to earn their trust early.

In this episode, you’ll learn:

  • What “Know–Like–Trust” really means in 2025 retail
  • Why your products alone aren’t enough to convert browsers to buyers
  • The 3 key areas where trust is built — and how to get it right
  • Real examples of small businesses creating connection and credibility
  • Simple steps to build trust through visibility, tone, and value

This episode is packed with actionable tips to help independent retailers grow their full-price sales and strengthen their customer relationships — without discounting or gimmicks.

✨ Whether you're just starting out or scaling your retail brand, these strategies will help you build a loyal customer base that comes back again and again.

 Listen now and start building trust that leads to real, profitable growth.

#RetailMarketing #RetailTips #KnowLikeTrust #CustomerExperience #RetailSuccessSeries #SmallBusinessGrowth #RetailSalesStrategy #CustomerConnection #RetailPodcast

Instagram: @theretailmarketers
Website: theretailmarketers.com
YouTube Channel: youtube.com/@theretailmarketers

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Customer Connect: A Customer Experience Podcast for Small Business OwnersBy Nicole Keleher