Addressing a critical gap in how organizations monitor their unified communications (UC) environments like Microsoft Teams and Cisco Webex. While most companies track uptime and basic system health, they lack true operational intelligence that connects UC performance to business value and ROI. Jamie Litherland explains how this visibility gap leads to significant issues like license waste, poor adoption tracking, and inability to measure actual business outcomes. It positions UC analytics as the missing layer that transforms reactive IT management into proactive, data-driven optimization. VOSS UC Analytics is the solution that unifies operational data, usage insights, and cost intelligence, enabling organizations to manage UC as a measurable business asset rather than just maintaining technical infrastructure.