Doing UX well is only half the battle, because, as professionals, we step into a change management role and need to convince leaders that it is essential. Ryan shares a story about his personal bad employee experience and how it shaped his passion for this industry. He now spends his days in the trenches with companies to bring about digital change. 

Emily brings up a great point that a bad employee experience can lead to an employee poisoning the customer experience. If I bring this problem forward will I be considered the problem? “I’m going to HR to complain” is the vernacular once upon a time. Today, we need to say “I’m providing feedback to HR.” In hopes that they will react.

Bottom line, culture-centric companies, you don’t need a suggestion box, you need a continuous listening strategy.

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