CX Today's Charlie Mitchell hosts Kurt Dahlstrand, Director of Technical Sales & Services at Hammer, and Jim Cantwell, Vice President of Sales Engineering at Hammer.

After intros, we discuss how contact centers can prepare for the looming recession, sharing best practices such as:

• Have a plan!
• Identify areas where you can increase operating efficiencies
• Isolate gaps in your customer journey – and fix them!
• Make a business case for technology investments – and that includes the cloud
• Use testing to speed up improvement projects
• Make sure your disaster recovery and business continuity plan is watertight