Is your data ready for GenAI-driven customer service? At Gartner Data & Analytics Summit in Orlando, I spoke with Iris Zarecki, Product Marketing Director at K2view, about how GenAI is transforming customer service and what it takes to make these projects successful.

We discussed why customer service is one of the biggest use cases for GenAI, the critical role of data in ensuring AI delivers real value, and the key infrastructure requirements businesses need to move from pilot to production.

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