Let’s talk about how you are getting work to your technicians. In the automotive industry this can make or break your service department’s bottom line! Keeping technicians producing is the one of the most important requirements of a service department. But are you using a dispatching system that is holding you back? Constantly we tell ourselves “other processes don’t work here” because we were told it was the “wrong or outdated” by experts, our 20 groups, or even our managers. But when it comes to dispatch it isn’t so black and white. Gman and Coach J believe the answer is in the numbers. To find what works best for each unique store we have to put aside what we think we know, and let the results provide us the answer.