Emergency Communication Centers (ECC) have been promised major improvements associated with 911 calls: more accurate location information, location-based call routing, multimedia to the PSAP, and much more. Citizens, reliant on smartphones and other IoT devices, expect their data to be available to public safety agencies in an emergency. However, these promises and expectations are still in the nascent stages of being realized.

In this podcast, John Whitehead and Karin Marquez will discuss how ECC managers, supervisors, and telecommunicators can use Location Information Server and Additional Data Repository data sets in their ECC workflows. Whitehead and Marquez will also talk about the real-world possibilities of leveraging device-based location and computer-aided dispatch data together.