The QSR Experience Show

Island Vibes: The Story Behind Island Fin Poke’s Success

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In this episode of the QSR Experience podcast, host Bobby Marhamat welcomes Mark Setterington from Island Fin Poke. Mark shares his journey in the restaurant industry, the inception of Island Fin Poke, its growth into a successful franchise, and valuable advice for listeners looking to succeed in the food business.

Key Topics Discussed:

  1. Mark's background and journey in the restaurant industry.
  • The creation of Island Fin Poke with partner Paul, focusing on quality food and exceptional service.
  • The expansion from a single restaurant to a franchise with 26 locations across the United States.
  • Signing with branding agency Innovation to help grow the franchise and rebuild the website.
  • The role of rebranding and digital marketing in Island Fin Poke's success.
  • Low cost of entry and the appeal of being one's own boss as factors driving the franchise's growth.
  • Unique in-store experience, including the Island Fin Poke music channel, surf videos, and customer-focused service.
  • Ensuring consistency in customer experience through mystery shopping and a hospitality-focused approach.

    • Join Bobby Marhamat and Mark Sutherington as they delve into the story behind Island Fin Poke and explore valuable insights for aspiring restaurateurs in the QSR Experience podcast brought to you by Raydiant.

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    The QSR Experience ShowBy Raydiant