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Isn't a CSM Just a Fancy Account Manager? The View From outside SaaS
Our guest speaker today is Murat Mendi, who has worked as a CSM as well as IT manager and a variety of different roles on both sides of the vendor/customer divide. Listeners can enjoy our views on :
Do non-SaaS IT companies need a Customer Success organization?
How do more traditional IT providers view customer success?
Why do software companies decide not to invest in Customer Success?
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By William Belcher & Valerio BianconiOur guest speaker today is Murat Mendi, who has worked as a CSM as well as IT manager and a variety of different roles on both sides of the vendor/customer divide. Listeners can enjoy our views on :
Do non-SaaS IT companies need a Customer Success organization?
How do more traditional IT providers view customer success?
Why do software companies decide not to invest in Customer Success?