Unplanned downtime costs small businesses $427 per minute, yet many companies still blur the line between IT helpdesk vs IT support.

This episode explains how each role impacts uptime, staffing, and budgets. Learn when to scale helpdesk, when to bring in IT support experts, and how smart handoffs cut downtime.

Read more: https://mcservices.com/helpdesk-vs-it-support/

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Duane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/