Happy New Year! A year ago Richard flew solo to talk about what IT looked like in the new decade. And then the pandemic hit and changed everything. With vaccines beginning to roll out, it's a good time to look at what 2021 is going to look like. What changes have been made in your organization, and how many of them will stay as the pandemic ends? Richard also dives into the predictions he made at the beginning of 2020, and how they look a year later. This is also the end of the Pandemic Series - thanks so much for listening!