Jeff  Sussna founder of Ingineering.IT, facilitates Adaptive IT through teaching, coaching, and strategic design. He is the author of a new book Designing Delivery: Rethinking IT in the Digital Service Economy.The

book and our conversations covers a lot of ground. If you are not

familiar with a few of these terms, Jeff gives one of the most straight

forward and understandable explanation you will hear. Subjects include

Service Dominant Logic, The Promise Theory, Service Design,

Post-Industrial, Cybernetics, DevOps and the Four Dimensions of Digital

Service. Business901 iTunes StoreMobile VersionNew Accessibility for the Business901 PodcastCAP-Do (More Info):

What makes CAP-Do so attractive is that it assumes we do not have the

answers. It allows us to create a systematic way to address the problems

(pain) or opportunities (gain) from the use of our products and

services.Lean Marketing eBooks (More Info): Excerpt from the Lean Marketing House