IT Intelligence

By Barnes Lam

The “IT Intelligence” podcast features executives and business leaders along with their insightful responses to decades of technological change. We are interested in the people behind business decisio... more

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FAQs about IT Intelligence:

How many episodes does IT Intelligence have?

The podcast currently has 7 episodes available.

IT Intelligence episodes:

June 13, 2025Episode 7 – The Future of Artificial Intelligence with Sadra Shokouhi
Key Topics Covered
The evolution of AI from automation to intelligent decision-making
Why every business needs tailored AI, not just ChatGPT
The difference between scalable tech and short-lived tools
Preparing for AGI (Artificial General Intelligence) and ASI (Artificial Super Intelligence)
How to future-proof your infrastructure in a rapidly changing world
Sadra’s philosophy on success, learning, and being comfortable with discomfort
Insights on industries poised for disruption: education, skilled trades, marketing
The power of adaptability, reading, and surrounding yourself with people smarter than yo

Mentioned in This Episode
ChatGPT & foundational AI models
Sora by OpenAI (text-to-video)
AGI & ASI predictions
Advice from Jeff Bezos and Will Smith
The future of UBI (Universal Basic Income)
Sadra’s startup journey and global experiences

Wisdom from Sadra
“Don’t build a robot—build what the robot needs.”
“Be more open to being told you’re wrong. That’s where real growth starts.”
“In a world heading toward AGI and ASI, tailor your solutions and stay lean.”

About Sadra Shokouhi
Sadra Shokouhi is a software engineer turned AI entrepreneur with a Master’s in Artificial Intelligence and a passion for building scalable, real-world solutions. He’s the Co-Founder and CTO of Hashthink Technologies, where he leads AI and software product development for startups and SMEs—helping automate business logic and processes through advanced NLP tools, LLMs, and tailored AI architectures.
With over six years of leadership at Hashthink and a global career spanning Southeast Asia, Europe, and North America, Sadra brings deep technical expertise across platforms like NodeJS, Python, AWS, and serverless stacks. His focus is on driving practical AI adoption in a post-GPT world through smart, scalable, and impactful tech.

Connect with Sadra Shokouhi
LinkedIn: https://www.linkedin.com/in/sadra-shokouhi/
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29min
May 28, 2025Episode 6 – Revolutionizing Contact Centers with AI Voice Automation with Alfonso Gómez
Key Topics Covered
The evolution of AI voice bots in the contact center space
Human-AI collaboration: augmenting, not replacing agents
Industry applications of voice automation (fintech, insurance, healthcare)
Operational efficiencies and cost savings through automation
The biggest challenges companies face when adopting AI voice bots
Real-world success stories of AI Rudder implementations
The future of digital engagement and voice-first AI strategies
Alfonso’s personal insights and lessons from the frontlines of AI sales platforms focused on specific industries.

Mentioned in This Episode
AI Rudder’s scalable voice automation solutions
Natural Language Understanding (NLU) vs. Generative AI in voice bots
How fintech companies in Mexico leverage voice AI to enhance collection rates
Omnichannel strategies including WhatsApp, SMS, and voice
Why accurate expectations are critical for AI deployment success
Metrics that matter: calculating ROI of AI-powered calls

Wisdom from Alfonso Gómez
“Not all leads are your customers. Learn to say no, focus your time, and go for long-term impact.”
“The future of AI isn’t just about scale—it’s about delivering better, more human customer experiences.”
“Voice AI isn’t replacing people—it’s enabling them to do the work only humans can do best.”

About Alfonso Gómez
Alfonso is the Sales Manager at AI Rudder, a leading AI voice automation company headquartered in Singapore. With a background in tech sales and a passion for next-gen customer communication solutions, Alfonso has played a key role in helping companies across Latin America adopt and integrate AI voice bots to drive efficiency and customer satisfaction.

Connect with Alfonso Gómez
LinkedIn: https://www.linkedin.com/in/alfonso-gomez-sdr/
Website: https://airudder.com/

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27min
May 21, 2025Episode 5 – From Solopreneur Hacks to Private Equity Power Plays with Rolan Reichel
Key Topics Covered
The Evolution of Rolan’s Career: From marketing beer brands like Corona to enterprise work at Disney and Microsoft, and eventually into entrepreneurship.
Aero AI’s Mission: Democratizing advanced marketing tools for solopreneurs and SMBs.
Moic’s Strategic Focus: Creating AI-driven planning and alignment tools for private equity-backed companies.
Marketing Capacity vs. Execution: Why Rolan believes the future lies in enabling teams, not outsourcing them.
Challenges Across Market Sizes: Common hurdles in both SMBs and small-cap firms, particularly around strategic misalignment.
AI in Action: How Moic leverages enterprise LLMs, first-party data, and a platform called Quinn to support decision-making.
Success Story: A home services company reduced ad spend from 22% to 9% of revenue and reversed a $400K/month loss to $800K/month in profit, within 90 days.
The Future of SaaS: Anticipating a consolidation in tools and the rise of vertical AI platforms focused on specific industries.

Mentioned in This Episode
Aero AI
Moic (Strategic AI platform for private equity firms)
Quinn: Moic’s internal platform for media planning, stakeholder input, and marketing operations
Strategic use of first-party data, CRM systems, and benchmark analysis
A whitepaper (upcoming) on post-meta social selling strategies

Wisdom from Rolan
“Marketing is not just about execution—it’s about alignment.”
“Your family must be aligned with your entrepreneurial journey.”
“There’s a SaaS saturation point—clarity and consolidation are key going forward.”
“Solopreneurs and small caps alike need marketing capacity more than marketing services.”
About Rolan Reichel
Rolan Reichel is a veteran marketer, tech executive, and startup founder. His experience spans major global brands and scrappy Silicon Valley ventures. Today, he’s the CEO of Aero AI, helping solopreneurs compete online, and the founder of Moic, a next-gen AI platform for private equity portfolio companies. Known for his data-first mindset and passion for strategic clarity, Rolan is shaping how businesses approach digital marketing in the AI era.

Connect with Zak Zielenzinski
LinkedIn: https://www.linkedin.com/in/rolanreichel/
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33min
May 15, 2025Episode 4 – Why Slide Decks Are Dying and AI Video Is Taking Over
Key Topics Covered
How AI is revolutionizing enterprise video content
The shift from PowerPoint to personalized, scalable video
Leadership lessons from scaling startups and corporate innovation teams
Challenges in building an AI-driven content platform—and how to overcome them
Personalization at scale: Creating dynamic content for an audience of one
Startup wisdom: Navigating product-market fit, customer co-creation, and rapid iteration
Why 2025 is the year of video-first enterprise communication

Mentioned in This Episode
The launch and vision of GLX Studio
Zak’s role in building Cisco’s cloud-native AI SaaS platform
A Fortune 1000 company’s shift to personalized video outreach with GLX
Insights into marketing, messaging, and use case discovery in AI startups
The evolution of content personalization—from form letters to real-time video
Expected 400% increase in campaign conversions from personalized video

Wisdom from Zak
“Fail fast forward. Take calculated risks early, test constantly, and don’t wait for perfect conditions.”
“Real innovation happens when you bring customers into the process. Co-develop with them—don’t just build for them.”
“Where you start almost never ends up being the winning strategy. Stay flexible, stay focused on solving the right problem.”
“Video is the most powerful content medium—but it’s still too hard to create. We’re here to change that.”

About Zak Zielenzinski
Zak Zielenzinski is the founder and CEO of GLX Studio, an AI platform that automates video creation from static slides, turning decks into studio-quality video in minutes. Before founding GLX, Zach led the launch and growth of Cisco’s first AI-native SaaS platform, scaling it from 0 to 4,000+ customers and $200M ARR in just over two years. With 15+ years of experience in building SaaS companies and a deep passion for applying AI to real-world communication problems, Zach is redefining how enterprises create content.

Connect with Zak Zielenzinski
LinkedIn: https://www.linkedin.com/in/zak-zielezinski/

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32min
April 07, 2025Episode 3 – Rewriting the SEO Playbook with Data, AI & a Dose of Philosophy
Key Topics Covered
Why “best practice” SEO is just showing up to a race with a bicycle
How AI is changing the game for content creation, measurement, and brand visibility
The truth about low-effort content—and how to avoid creating it
Using data science and time series modeling to justify marketing ROI
The rise of AI-generated summaries and their impact on organic traffic
Tactical advice: How to win in organic search this quarter with one bold move
From accounting to analytics: How a CPA background gives Andrea a unique edge in SEO

Mentioned in This Episode
Data-Driven SEO – Andreas’ essential book for results-driven marketers
Adatos.io – A new breed of SEO agency built on data and performance
Reddit, Threads, X – Data-mining community platforms for insight
Pollfish – For quick, high-impact audience research
AI & organic search – How LLMs are reshaping how buyers find brands

Andreas’ Wisdom Highlights
“If you’re copying the leaders, you’re already behind. Don’t play catch-up—play smarter.”
“Reverse-engineer communities, not algorithms.”
“High-effort content gets noticed by humans and algorithms alike.”
“You don’t need to outspend your competition. You need better data.”

About the Guest
Andreas Voniatis is the founder of Artios.io, a data science-driven SEO agency trusted by startups and global brands alike. He’s the author of Data-Driven SEO, holds a patent in search analysis systems, and is known for blending forensic accounting precision with cutting-edge AI strategy. His work helps brands move from assumptions to actionable, measurable results.

Connect with Andreas Voniatis
LinkedIn: https://www.linkedin.com/in/andreas-artios/

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31min
April 07, 2025Episode 2 – AI, Cloud-Native Systems & Letting Go of Legacy
Key Topics Covered
Why AI is still in its “stupidest” version—and why that’s exciting
The difference between AI as a collaborator vs. a replacement
How knowledge graphs will define the next generation of software
The danger of adopting AI without cleaning up the process first
Why Comcast’s Xfinity platform is one to watch
Real-world advice for tech leaders preparing for AI integration
From leadership scar tissue to startup pivots: the human side of innovation

Mentioned in This Episode
AI Circle – A community for emerging AI leaders and thinkers
Comcast Xfinity – A model for next-gen customer intelligence
Aduna & Camara – Telecom’s move toward open, intelligent APIs
CENX & Ericsson – How a technical pivot led to acquisition
Knowledge graphs – The new competitive advantage in AI

Thomas’ Wisdom Highlights
“Every day, you’re working with the dumbest version of AI you’ll ever use.”
“Before you apply AI, ask: why are we doing this in the first place?”
“AI will supercharge the smart. But if your processes are broken, AI only accelerates the chaos.”
“Sometimes, the biggest hurdle to growth is getting out of your own ego’s way.”

About the Guest
Thomas Elliott is a disruptive technology leader and AI strategist. He’s led engineering teams through major scaling, cloud-native transformations, and successful exits. Currently Principal at Datanised and a founding member of AI Circle, Thomas advises global organizations on how to adopt AI responsibly while fostering innovation and continuous improvement. He’s also passionate about helping leadership teams rethink their operating models to meet the demands of the AI era.

Connect with Thomas Elliott
LinkedIn: www.linkedin.com/in/Elliott-cloudnative

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34min
April 02, 2025Episode 1 – Network Agility, AI, and Lifelong Learning – with Dr. Irene Katzela
Key Topics Covered
The evolution of network management: from manual monitoring to AI-driven orchestration
Why performance degradation is a “soft failure”—and how to catch it before it escalates
The growing importance of automation, blockchain, and decentralized systems
The “technology debt” problem and why cutting corners always has a cost
Advice for aspiring IT professionals and the critical need for communication skills
Why consulting requires translating between tech teams and executives
How lifelong learning and flexibility shape sustainable success in the IT world

Mentioned in This Episode
Bell Canada – Enterprise-level performance management
Blockchain & Web3 – Future infrastructure trends
Technology debt – And how it compounds over time
GitHub & modern coding practices – Why fundamentals still matter
IEEE blockchain group in Toronto

Wisdom from Dr. Irene Katzela
“Just because you can move fast doesn’t mean you should. Some things are worth the time.”
“In network management, performance issues are failures—even if the system is still ‘working.’”
“We’re not coding in 0s and 1s, but fundamentals still matter.”
“Success isn’t fixed—it evolves with who you are and where you’re going.”

About Dr. Irene Katzela
Dr. Irene Katzela is a leading authority in network management and performance optimization, with a long-standing career in telecom, consulting, and IT leadership. As CTO of Dardellian and founder of her own firm, XEO for TAC, she brings deep expertise in both traditional systems and emerging technologies like AI, blockchain, and Web3. She is also a co-founder of a Toronto-based IEEE group focused on decentralized finance and blockchain.

Connect with Dr. Irene Katzela
LinkedIn: https://www.linkedin.com/in/irenekatzela/

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29min

FAQs about IT Intelligence:

How many episodes does IT Intelligence have?

The podcast currently has 7 episodes available.