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IT service management, ITSM, is about IT teams managing the end-to-end delivery of IT services to customers. ITSM has now expanded to "ESM" - Enterprise Service Management. We invited Christoffer Johansson and Magnus Sundset from Eficode Sweden to talk about what's going on in ITSM and ESM. Work more efficiently using Advanced Roadmaps in Jirahttps://hubs.li/H0Z2cYJ0Run your IT services at full speed and with full controlhttps://hubs.li/H0Z2d1C0Christoffer Johansson on LinkedInhttps://www.linkedin.com/in/christoffer-johansson-15b537b9/Magnus Sundset on LinkedInhttps://www.linkedin.com/in/magnussundset/