The Right Technology Podcast

IT Strategy Meeting, What and Why?

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The “break-fix” approach to IT is not a suitable long-term solution. In this episode, we meet Laura Josephson who emphasizes how proactive IT management drives a company’s longterm success.

Laura Josephson, a senior client success manager at Worksmart, brings over 20 years of experience in the technology industry. With a background that includes owning her own company and teaching computer science, Laura is adept at advising small to mid-sized businesses and aligning their technology needs with strategic goals.

Timestamps

  • [0:00:00] Introduction to the episode and Laura Josephson
  • [0:00:32] Laura’s introduction and background
  • [0:01:19] Insights on teaching computer science and client education
  • [0:01:56] Discussion on ITSM and aligning services with client strategies
  • [0:03:11] Example of strategic meeting outcomes
  • [0:04:58] Overview of IT infrastructure review and proactive measures
  • [0:06:05] Details on IT strategy meeting components
  • [0:08:15] Addressing security in IT strategy
  • [0:09:35] The importance of a collaborative approach in IT services
  • [0:10:41] Discussion on MFA and educational role in IT strategy
  • [0:11:16] Closing remarks and thanks to Laura

    • ⁠Connect with Clay Harris on LinkedIn⁠

    ⁠Connect with Laura Josephson on LinkedIn

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    The Right Technology PodcastBy WorkSmart IT