Everyone talks about IT Support Tiers like they are the gold standard for business IT. Tier 1. Tier 2. Tier 3. Sounds organized. Sounds smart. There is just one problem: most small and mid-sized businesses do not actually buy IT that way.

In this episode, we unpack why traditional IT support tiers can create confusion, what really matters when choosing IT support, and how fixing root causes beats endlessly reopening the same ticket week after week.

Read more: https://www.sterlingideas.com/what-is-the-difference-between-it-support-tiers

Connect with us:

Website: https://www.sterlingideas.com/

X (formerly Twitter): https://x.com/SterlingIdeasIT

Facebook: https://www.facebook.com/sterlingideasinc/

YouTube: http://www.youtube.com/@SterlingIdeasInc

Spotify: https://creators.spotify.com/pod/show/sterlingideaspodcast

LinkedIn: https://www.linkedin.com/company/sterling-ideas-inc

Todd Long on LinkedIn: https://www.linkedin.com/in/todd-a-long-39a5a615/