Getting a Google review has to be one of the toughest to get. Are they really worth the effort? How can we increase the chances that our customers will leave one? Well, we know just the person to ask! Today on the Flowcast we have Shawn Hill, Community Marketing Director of NiceJob, the review management and reputation marketing experts. We answer several review-based questions such as: Why should small business owners pay attention to online reviews? What has changed about the role that online reviews play in the Google Algorithm in the last 10 years? & what is the best way to respond to a bad reviews? This Flowcast will make you think about your online reviews in a TOTALLY different way than you ever have. Flow on!!