ITIL Practices - Die 18 Praktiken von der Foundation:

• Information Security Management

• Relationship Management

• Service Level Management

• Supplier Management

• Change Enablement

• Release Management

• Deployment Management

• IT-Asset Management

• Service Configuration Management

• Service Continuity Management

• Monitoring und Event Management

• Service Desk

• Service Request Management

• Incident Management

• Problem Management

• Continual Improvement

• Availability Management

• Capacity and Performance Management