"Let me Google that for you." That's one phrase that works for almost any question. So it's no wonder people are hesitant about calling support sometimes. What if they could have found the answer themselves? That's what we're talking about this week, how you can find answers yourself. Justin Maxwell and John VanEngen join InPod to talk about tools you can use yourself, great resources for finding information, and what keeps them coming back each day to help more users.

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