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Today we are joined by Melissa Henly, Sr Director of Customer Experience at LaserFiche. She has an amazing journey from writer, marketing and communication, and to now customer experience at LaserFiche. Stick around as we talk about “knowing thy customer,” process/people/technology, the fears around change management, and why their developers are rockstars at their conferences.
By Alex McBratneyToday we are joined by Melissa Henly, Sr Director of Customer Experience at LaserFiche. She has an amazing journey from writer, marketing and communication, and to now customer experience at LaserFiche. Stick around as we talk about “knowing thy customer,” process/people/technology, the fears around change management, and why their developers are rockstars at their conferences.