How I locked horns with BT having been missold a fibre optics system that never achieved the guaranteed speeds promise.

How I locked horns with BT having been missold a fibre optics system that never achieved the guaranteed speeds promise.

IT'S GOOD TO TALK?  - A BRITISH TELECOM STORY

We live at a time where the level of customer service we receive, especially from large companies, is appalling.To get to speak to a human being is almost impossible.In this podcast, I am interviewing informed individuals who have beaten the system and gained compensation, apologies, and bonuses from British Airways, EON, British Telecom, and many other large and small organizations.They are real-life case studies that follow THE GOLDEN RULES of complaining.These stories are often amusing, always enlightening, and certainly valuable thought-provoking concepts so that you can win.As a past guest presenter for QVC The Shopping Channel, I sold £millions of pounds of products for major brands.As their chief sales/presentation coach, I taught others to do the same.I know how to influence and persuade people to ‘buy’ what I’m selling.Let me teach you how to complain and get results.I look forward to sharing these tried and tested processes with you.

Business

Entrepreneurship

Education

How To

We live at a time where the level of customer service we receive, especially from large companies, is appalling. To get to speak to a human being is almost impossible. In this podcast, I am interviewing informed individuals who have beaten the system and gained compensation, apologies, and bonuses from British Airways, EON, British Telecom, and many other large and small organizations. They are real-life case studies that follow THE GOLDEN RULES of complaining. These stories are often amusing, always enlightening, and certainly valuable thought-provoking concepts so that you can win. As a past guest presenter for QVC The Shopping Channel, I sold £millions of pounds of products for major brands. As their chief sales/presentation coach, I taught others to do the same. I know how to influence and persuade people to ‘buy’ what I’m selling. Let me teach you how to complain and get results. I look forward to sharing these tried and tested processes with you.

Share IT'S GOOD TO TALK? - A BRITISH TELECOM STORY

Sign up to save your podcasts

IT'S GOOD TO TALK? - A BRITISH TELECOM STORY

IT'S GOOD TO TALK? - A BRITISH TELECOM STORY