In today's episode we sit down with Chick-Fil-A owner/operator, Kevin Hutchinson in Branson Missouri. We discuss Chick-Fil-A's mission and vision statement, what it looks like to constantly be improving, and how to make your name mean something like Truett Cathy. Kevin takes us into the backroom of Chick-Fil-A and we learn the secret to their customer retention and success.