<p>Warren Olney and assistant dean of equity, diversity and inclusion Heather Caruso discuss how listening to understand is the key to averting conflicts, particularly among people of different backgrounds and cultures.</p>

Warren Olney and assistant dean of equity, diversity and inclusion Heather Caruso discuss how listening to understand is the key to averting conflicts, particularly among people of different backgrounds and cultures.

It’s Not Just What You Say or How You Say It

Warren Olney and key UCLA Anderson faculty members uncover some of the most fascinating aspects of business and how we work

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It’s Not Just What You Say or How You Say It

It’s Not Just What You Say or How You Say It