The Customer Success Hotline

It's time to RETHINK your AI strategy | #8


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AI, AI, AI...

Kristi and Stino get the allure. But there are some things to think about while you board the hype train.


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⏱️ Timestamps:

00:00:00 - Intro

00:01:23 - The big question: AI or not to AI

00:02:24 - AI is making us lazy in CS

00:05:26 - Efficiency, not replacement

00:08:24 - Learning how to use the tool properly

00:10:55 - Misguided AI mandates from leadership

00:14:01 - Balancing relationships and automation

00:19:44 - The value of surveys and AI support

00:21:46 - Answering the question thoughtfully


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💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/


Key topics: artificial intelligence, personalization, leadership

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The Customer Success HotlineBy Lifetime Value Media