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Title: ITSM: QuickStart Guide

Subtitle: The Simplified Beginner's Guide to IT Service Management

Author: ClydeBank Technology

Narrator: Peter Bierma

Format: Unabridged

Length: 2 hrs and 23 mins

Language: English

Release date: 06-16-16

Publisher: ClydeBank Media LLC

Ratings: 4.5 of 5 out of 15 votes

Genres: Science & Technology, Technology

Publisher's Summary:

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM for Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

The listener is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM for Beginners offers listeners a comprehensive look at the various theories and metrics that define ITSM.

In this book, Clydebank Media brings big ideas down to earth for the everyday listener. ITSM for Beginners is the perfect orientation guide for the IT professional's first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.

You'll learn:

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

Members Reviews:

Information Technology Service Management

What made the experience of listening to ITSM: QuickStart Guide the most enjoyable?

IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within an organization.

This audiobook provides the listener with a basic overview of ITSM, covering all of the necessary concepts and components of an effective ITSM system.

Any additional comments?

I was provided this audiobook at no charge by the author, publisher and/or narrator in exchange for an unbiased review.

Excellent Overview of the Vocabulary

I am a retired IT professional and got this book to help give me an overview of the discipline such as it is. Fairly thorough across the industry. Didn't really spend so much time on the ITSM as on ITIL and even other standards. Nice overview of all the 'alphabet soup' of the discipline. Narrator was professional in tone and very appropriately articulated the text.

I was given a free copy of this audio book for the purposes of providing an honest review.

Intro to ITSM

Would you listen to ITSM: QuickStart Guide again? Why?

Yes. This is a true intro to ITSM. This book provides the meaning to the acronym and it dives into ITIL in one of the chapters. This book is a really good start to understanding ITSM. The way the book ties ITSM, ITIL, and Six Sigma together is really good. IT is more than software, hardware, and security, this book shows how IT and Operations go hand in hand.

What did you like best about this story?

The way this book ties ITSM and ITIL together and breaks it down.

Was this a book you wanted to listen to all in one sitting?

I would have if I had time. I had to stretch it out over 3 days.

Any additional comments?

Full Disclosure: I received this book for free in exchange for my honest and unbiased review.

I would recommend this book to all friends.

Great intro to ITSM concepts

Where does ITSM: QuickStart Guide rank among all the audiobooks youve listened to so far?

This audiobook give a great overview of ITSM.