The adoption and desire for IT Service Management (ITSM) software has been growing, especially among the small and mid-sized enterprises and post-pandemic as businesses of all sizes adjust to a hybrid-working environment. ITSM apps help businesses save costs, standardize processes and gain actionable insights among other benefits. 

In this episode, we discuss workflow best practices when building out a new ITSM platform within your corporate mobility environment, and the advantages and disadvantages of using a ISV (Independent Software Vendor) app versus a RESTful API. We also talk about what typically causes enterprise IT teams the most headaches after the ITSM integration is complete and how a mobility management partner can provide relief. 

Featured Guest: Matthew Williamson is Director of Product Management at vMOX. A wireless expert and vMOX employee number one, Matt is an experienced product leader that has a knack for building high-quality, extremely impactful products that deliver tremendous value to our customers.