At Southwest Airlines University, they are equipping leaders to have the tough conversations that must be had in order to advance the mission and stay happy at work. But they do not need to be impossible. And that's what today's guest, Mark Wolfe of Southwest Airlines University and his team have set out to show -- and lead by example they do! He even leaves us with an inspiring message from their founder Herb Kelleher that has everything to do with taking a risk to be crazy and live a life that matters.