Jack Madrid is the President and CEO of IT and Business Process Association of the Philippines, Inc. (IBPAP). A seasoned business leader with more than 25 years of experience, Jack has spearheaded strategy, digital innovation, and business transformation initiatives across Southeast Asia and Canada. A champion of Filipino talent and employee advocacy, Jack has held senior leadership roles at Citicorp, Ayala Corporation, Dell, Yahoo!, and MTV Asia. Discover how his efforts with IBPAP are shaping workplace flexibility and hybrid work in the BPO industry.

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