When the normal day shift at the IBM i GSC is done, the OFFSHIFT team takes over. OFFSHIFT is a smaller global team of highly technical reps who are able to solve most issues on their own. In this episode, we meet Jim Shupe, a long-time OFFSHIFT team lead, and learn how customers can better open their cases so that they are resolved quickly and expertly.

Jim highly recommends that all customers install QMGTOOLS and keep it current.