Jacob Morgan - Happy Employees = Happy Customers: The Equation for a Winning Workforce

Guest Host: Jacob Morgan, futurist and author of The Employee Experience Advantage Recently, “the employee experience” has gained the attention of today’s industry leaders. According to the Deloitte 2017 Global Human Capital Trends report, while nearly 80% of executives rated the employee experience as very important, only 22% said their companies excelled at building one. But what exactly is the employee experience, and how does it impact your bottom line? In today’s HR Break Room discussion, special guest Jacob Morgan, futurist and author of The Employee Experience Advantage, will: define the employee experience and his equation for an ideal one discuss how culture, technology and the physical workspace directly affect an organization’s ability to have an engaged workforce highlight how investing in the employee experience results in profits Learn more about the employee experience by reading our "Discover How the Right Self-Service Technology Can Help Deliver an Ideal Employee Experience" white paper.