In this, the 25th anniversary episode of Unfinished Business, Anna and Andrew talk about working in a supermarket (a while ago, obviously) and how Andy’s professional level skiving almost lead him to a career in supermarket management. They talk about selling an experience as well as selling design or code and how creative services are as much about putting on a show as they are about doing work.

This episode is sponsored by Perch, the little content management system for projects where you don’t want a big, complex CMS.