James Vickery helps managed IT services providers scale profitably.

The founder of Benchmark360, James supports hundreds of help desk teams 24/7, eliminating the overhead of shift-staffing, overtime and often replacing the need for an in-house help desk (including the management of that help desk!).

As the U.S. continues to experience a labour shortage, and the expense of in-house team members soars, many businesses will look to business process outsourcing (BPO) for activities they may not have considered outsourcing previously. 

Is it time for your business to explore the benefits of outsourcing? 

Carrie and James discuss this and so much more!

Key takeaway:  your time isn't free. 

Many business owners take on undesirable or unprofitable tasks with the misconception that doing these things will save their business money. 

As the highest paid asset in your business, and likely the biggest revenue generator, does it make sense for you to allocate your time in non-billable ways?

James touches on several important concepts on Hallway Conference:

• outsource things that distract you from revenue generating activities
• when the market is reserving their budgets, those who take risks overtake their competition
• now is the time to be investing in client acquisition
• if your ability to service doesn't outpace your ability to sell, outsourcing is a viable and profitable option

We'll see you next time in the hallway!

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