I LOVE talking to practitioners who are in the trenches every day!!

Jamie Swalgin is the Head of Customer Experience Strategy Enablement for T. Rowe Price; a practitioner that has come up the CX ranks via research and understanding customer needs.

Jamie and I talk about:

Her journey and transition from healthcare into financial services

CX Strategy development

Capturing CX ROI

Customer journeys

The CX Tech Stack

Her view on where CX is headed next

This is an awesome show with a true practitioner who is doing CX right. I was truly impressed with Jamie's passion for the work, her understanding of the discipline and how to use it to create value for the business. I personally walked away with new ideas and learning, and I know you will too.