How do we support the people who work in our hotels? The individuals who have families to provide for and communities to protect? That’s the big question on the mind of Jan Tissera, President International, TravelClick. 

In a reflective and personal conversation with David, Jan says that while the industry is global, the reality is very local. Hotels are about people and these people’s whole livelihoods are at stake. He says he’s working on small projects with individual communities—such as one in his home country of Sri Lanka—but that a much wider, larger-scaled initiative is needed.