The guidelines on harassment by customers make clear that employers must take care not to interpret requests for reasonable accommodation from persons with disabilities as customer harassment. They note that discriminatory treatment is prohibited and the provision of reasonable accommodation is mandatory under the Act for Eliminating Discrimination against Persons with Disabilities, and state that appropriate responses are required through “constructive dialogue” to build mutual understanding.

Episode notes:

‘Japan’s new guidelines warn employers not to mislabel disability requests as harassment':

https://barrierfreejapan.com/2026/02/15/japans-new-guidelines-warn-employers-not-to-mislabel-disability-requests-as-harassment/