A preview of the opening keynote speaker at Online Retailer Conference & Expo this July where Jason will explore how the growth of online retail relies on creating a meaningful customer experience; but to generate conversion both the employee and the customer need to play a key role in the success.  

https://drive.google.com/file/d/1Kdzh-f4dVVUUBJklTWdByPL1fqi9dvcH/view?usp=sharing

Show Notes

Organisations thrive or die on the culture they create

Introducing new technology solutions - will it help me deliver on my promise to my customer?

Old guard vs new guard retail businesses in delivering a premium customer experience 

Challenges physical brands face with getting the customer back in-store

A sneak peek into the Volkswagen customer experience

The relationship between the employee and the customer 

The power of doing the 1% everyday

Links:

It’s All About CEX 

Atomic Habits James Clear

Register for Online Retailer Conference & Expo, 21-22 July 2021

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