Javier Ramirez began his FMCS career as a Commissioner in 2005 and currently is the Manager of National/Field Programs, Initiatives and Innovation for the Federal Mediation and Conciliation Ser- vice (FMCS). This office bears responsibility for ADR and International services, Education & Train- ing, the FMCS Institute for Conflict Resolution, and National Programs and Innovation. The com- bined efforts of these departments help identify, develop, and implement innovative approaches to labor-management relations and conflict resolution to improve knowledge, delivery and utilization of Agency services. This office plays a key role in achieving and embedding transformational change in the methods and means of delivering services through strategic skill-building, innovative uses of new technology platforms, and cutting-edge approaches.