Jay Baer is an author, speaker, podcaster, investor, and President of Convince and Convert. In this episode we discuss how much louder the haters are today than a decade ago, whether the increase in social complaints will continue for the foreseeable future, his Hug Your Haters book, and so much more!

Hug Your Haters: http://www.jaybaer.com/hug-your-haters/

Appfolio: http://www.appfolio.com/customer-reviews