Episode #2 brings us Jean DeKeyser, the Manager of Outpatient Surgery and Endoscopy at Appleton Medical Ceneter and ThedaCare, a healthcare system in Wisconsin. ThedaCare is a member of the Healthcare Value Leaders Network. Jean talks about ThedaCare's lean-based improvement efforts around on-time starts: how is "on-time" defined and  how did ThedaCare work with all of their stakeholders to improve patient flow and improve satisfaction for all?
 
ThedaCare was featured in the book "On the Mend: revolutionizing healthcare to save lives and transform the industry," published by LEI – learn more at www.onthemendbook.com. The book is also available at amazon.com and in many e-book formats.
 
Our podcast page is www.healthcarevalueleaders.org/podcast.
 
Episode Host: Mark Graban
 

#2 - Jean DeKeyser - On-time Starts at ThedaCare

This podcast features interviews with leaders from organizations that are members of the Healthcare Value Network. The Healthcare Value Network unites healthcare leaders who share a commitment to providing high-quality, cost-effective care through the application of lean concepts. For more info, visit www.createvalue.org

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My guest is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the upcoming Lean Healthcare Transformation Summit, to be held June 5-6, 2013 in Orlando. Alan has been CEO for 14 years, leading Christie Clinic in their Lean journey that started in 2005 when he saw ThedaCare's current CEO Dr. Dean Gruner present at a conference.
In this episode, Alan talks about how they got started with Lean, what they learned from Autoliv and the Shingo Prize assessment process (being the first healthcare organization to do that). He also talks about his Summit keynote and how their work with Accountable Care Organizations is leading to better value and outcomes for patients.

For a link to this episode, refer people to www.leanblog.org/173. You can also listen to an interview I did with Alan two years ago for the Healthcare Value Network podcast.
This podcast was produced in conjunction with the Healthcare Value Network as a continuation of their previous podcast series.

14 - Alan Gleghorn, CEO of Christie Clinic

Joining me for this episode is Leonard L. Berry, PhD, Distinguished Professor of Marketing in the Mays Business School at Texas A&M; University. We are talking about his article that he co-authored with John Toussaint, MD Mayo Clinic Proceedings: “The Promise of Lean in Health Care” (PDF) - which I blogged about earlier. In this podcast, Len talks about his time being embedded in ThedaCare and the lessons he learned there... for example, why is it incorrect to assume that "standardized work" means something stifling?
This episode is produced in partnership with the Healthcare Value Network.
Learn more about the Healthcare Value Network, the ThedaCare Center for Healthcare Value, and their annual Lean Healthcare Transformation Summit.

13 - Prof. Len Berry on "The Promise of Lean in Healthcare"

My guest for episode #12 (#166 of the LeanBlog Podcast series) is Julie Bartels, Executive Vice President, National Healthcare Information at the ThedaCare Center for Healthcare Value. In this episode, we are talking about their new program, the Healthcare Clinical Business Intelligence Network (CBIN). Julie tells us about “business intelligence” and how data and transparency relate to Lean improvement efforts. Why is “the devil in the details” in making more data available to payers and patients? Listen to find out.
Read an FAQ document about the CBIN or see this PDF document. You can also learn more on the Center’s transparency page.
This episode is produced in partnership with the Healthcare Value Network.
Learn more about the Healthcare Value Network, the ThedaCare Center for Healthcare Value, and their annual Lean Healthcare Transformation Summit.

12 - Julie Bartels, Clinical Business Intelligence Network

Our guest today is Rachelle Schultz, CEO of Winona Health (based in Winona, Minnesota). Rachelle was a part of the CEO panel in last year’s Lean Healthcare Transformation Summit and her comments on leading a health system’s Lean transformation were well received. In this discussion, she says, “Everything I do has to drive Lean,” as we talk about how her system is using Lean in these challenging times and what the impact has been – quality, satisfaction, financial.
This episode is produced in partnership with the Healthcare Value Network.
Learn more about the Healthcare Value Network, the ThedaCare Center for Healthcare Value, and their annual Lean Healthcare Transformation Summit.

11 - Rachelle Schultz, CEO of Winona Health

My guest for this episode is Dr. Gregory R. Johnson, the Chief Medical Officer at Parkview Health in Fort Wayne, Indiana. In this episode, we talk about how Parkview is using Lean to cope with today’s challenging environment, how Dr. Johnson encourages Lean thinking among physicians, and the role of standardization in medicine. Dr. Johnson says Parkview is moving toward “having everyone operating in a Lean way, all 8200 co-workers” instead of just doing “Rapid Improvement Events.”
This episode is produced in partnership with the Healthcare Value Network. Dr. Johnson and I also talk about Parkview’s participation in the Network, including hosting a “gemba visit” by other members.
Learn more about the Healthcare Value Network, the ThedaCare Center for Healthcare Value, and their annual Lean Healthcare Transformation Summit.

#2 - Jean DeKeyser - On-time Starts at ThedaCare

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