In this episode of Learning at the Edge, Kay Peterson speaks with Greg Pawlson and Jean Johnson,  experts in health care and authors of the new book  “Advancing Healthcare Quality and Safety: Protecting Patients, Improving Lives.”

Both Greg and Jean have made huge contributions to our national health care quality and safety reform,  and are currently helping health care professionals make advances in learning through coaching and leadership development.

In Part II of Kay's interview with Greg and Jean, they talk about how their expertise in health care fields is integrated into their coaching. Health care work and coaching -- and also teaching -- are "helping" professions. And in health care, getting back to patient-centered care, emphasizing the patient relationship, and learning from and listening to the patient are all ways of better serving health care clients.